Case Study: Seguin, Texas streamlines service orders with Tyler Technologies Mobile Service Orders

Seguin, Texas saves thousands of paper service orders with Tyler Technologies

The city of Seguin, Texas, faced significant inefficiencies in its utility billing department due to a heavily paper-based service order process. This manual system led to misplaced orders, duplicated work, and wasted time as field technicians had to constantly return to the office. To overcome this challenge, the city partnered with vendor Tyler Technologies to implement its Mobile Service Orders solution.

Tyler Technologies' Mobile Service Orders solution digitized the entire workflow, allowing orders to be assigned and received instantly on field technicians' tablets. This eliminated all paper, saved thousands of sheets annually, and freed up staff from manual filing. The solution provided by Tyler Technologies resulted in dramatic time savings, allowed technicians to start their day earlier, and enabled the city to efficiently handle over 1,000 orders per month.