Case Study: Rockwood Water People’s Utility District modernizes resident payment access with Tyler Technologies ERP Pro

Rockwood Water People’s Utility District modernizes service for 60,000 residents with Tyler Technologies

Rockwood Water People’s Utility District, a utility provider in Portland, Oregon, faced significant challenges due to its severely outdated legacy software. The system, which had not been updated in over 25 years, required manual processes for payroll and billing and prevented customers from accessing their information online. This lack of modernization hindered productivity and remote work capabilities, especially during the COVID-19 pandemic. The customer sought a cloud-based solution to modernize its operations.

Tyler Technologies implemented its ERP Pro solution, which provided a fully integrated, cloud-based platform for accounting and utility billing. The implementation resulted in dramatic efficiency gains; automated payroll eliminated manual calculations, and a new online portal empowered residents with self-service account management and multiple payment options. This modernization freed staff to focus on strategic initiatives and eliminated previous customer complaints, significantly improving service delivery for the community.

Rockwood Water People’s Utility District