Case Study: Rockwall Public Safety improves safety, accuracy, and response times with Tyler Technologies

Rockwall Public Safety improves dispatch to en route times by 16% with Tyler Technologies

Rockwall Public Safety in Texas faced workflow inefficiencies and limited transparency due to outdated, location-based operations. To improve data sharing and increase mobile capabilities, the department turned to vendor Tyler Technologies for an upgraded solution.

Tyler Technologies implemented its Enforcement Mobile and Public Safety Analytics solutions. The results included a 16% decrease in fire dispatch to en-route times and a 10% reduction in en-route to arrival times. The mobility tools reduced data rework and improved inspection accuracy, while the analytics platform enabled crime mapping and heat maps to better direct patrols, enhancing overall efficiency and officer safety.