Case Study: Rincon del Diablo Municipal Water District improves billing efficiency and customer service with Tyler Technologies ERP Pro

Rincon del Diablo Municipal Water District cuts customer fees by 22% with Tyler Technologies

The Rincon del Diablo Municipal Water District, a utility serving approximately 30,000 customers, faced a significant challenge when its legacy software of over 20 years was phased out. The district needed a new, comprehensive system to integrate its financial, personnel, and utility billing operations to improve both internal efficiency and customer service. They selected the ERP Pro solution from vendor Tyler Technologies to address this need.

Tyler Technologies implemented its integrated ERP Pro solution, which streamlined the district's processes by moving them from manual data manipulation into a single system. The results were highly successful, yielding measurable impacts including a 22% reduction in customer credit card fees, a 9% decrease in bill printing and mailing costs, and annual savings of $5,500 from in-house payroll processing. The vendor's solution also provided staff with greater data visibility and gave customers access to real-time account information, significantly improving service.

Rincon del Diablo Municipal Water District