Case Study: Rincon del Diablo Municipal Water District achieves streamlined operations, 22% lower customer fees and improved service with Tyler Technologies' Incode

Rincon del Diablo Municipal Water District - Customer Case Study

Rincon del Diablo Municipal Water District, serving about 30,000 residents and businesses in Greater Escondido Valley, needed to replace a 20-year-old legacy system and seize the chance to improve service and internal efficiency. The district chose Tyler’s Incode as a single-vendor, integrated ERP to unify financial, personnel and utility billing functions and support a phased implementation across every department.

By replacing manual Excel workflows and disparate systems with Incode, Rincon del Diablo gained real-time customer data, streamlined billing (including IVR and text notifications), and improved transparency and security. The district reduced customer fees by 22%, cut bill printing and mailing costs by 9%, saved $5,500 annually on payroll processing, halved financial packet generation time, lowered service terminations, and eliminated a server purchase by choosing a hosted solution.

Rincon del Diablo Municipal Water District

Tish Berge

Director of Administration and Finance