Case Study: Renton Regional Fire Authority achieves faster, more accurate firefighter onboarding with Tyler Technologies' ERP Pro Onboarding module

Renton Regional Fire Authority - Customer Case Study

Renton Regional Fire Authority, a special district serving Renton, Washington, faced tight hiring timelines driven by a regional five‑month fire academy offered only twice a year. Their paper‑based onboarding process—handed between new hires, HR and payroll—caused delays, illegible entries, errors and risked missing critical training windows.

As an early adopter of Tyler Technologies’ ERP Pro Onboarding module, Renton RFA digitized forms, introduced smart pre‑filled fields and worked with Tyler to tailor the workflow. The result: a mostly electronic, faster onboarding process with fewer data errors, reduced paperwork hours, earlier access to training for recruits and a stronger candidate experience.

Renton Regional Fire Authority

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Renton Regional Fire Authority