Case Study: City of Santa Monica achieves paperless workflows and reduced carbon footprint with Tyler Technologies' Munis

Reducing Carbon Footprint with Paperless Workflow

The City of Santa Monica, a municipal government serving about 93,000 residents, faced a major digital transformation challenge: a 20-year-old legacy system that relied on manual, paper-driven processes across finance, HR, and IT. Complex integrations, continual manual data entry and validation, and high support costs were limiting productivity, transparency, efficiency, accountability, and access to information.

Santa Monica implemented Tyler Technologies’ Munis ERP to consolidate financial and human capital management into a single, centralized system. The rollout enabled paperless workflows that reduced the city’s carbon footprint, supported remote access during the pandemic, automated receivables and invoicing, standardized reporting, and improved security and data integrity. As a result, the city cut time spent on data entry and reconciliation, reduced HR workload while boosting employee engagement, and gained real-time, centralized data for better planning and decision-making.

City of Santa Monica

Carolyn Connolly

Human Resource Information System Analyst