Case Study: Raytown achieves 85% fewer office visits with Tyler Technologies Enterprise Permitting & Licensing

Raytown reduces office visits by 85% with Tyler Technologies

The city of Raytown, Missouri partnered with Tyler Technologies to address challenges stemming from paper-based permitting and licensing processes. These outdated methods required residents to make in-person office visits and phone calls, consumed excessive staff time on manual tasks like mailing renewals, and incurred rising postage costs.

Implementing Tyler's Enterprise Permitting & Licensing solution, including the Civic Access portal and mobile inspection apps, digitized applications and workflows. This allowed residents to apply and track permits online. Tyler's solution and professional services team automated notifications and business license renewals via email. As a result, Tyler Technologies helped Raytown achieve an 85% reduction in office visits and cut postage fees by 60%, significantly optimizing staff time and modernizing resident services.

Raytown, Missouri