Case Study: Alameda County achieves unified, efficient probation case management and improved officer safety with Tyler Technologies' Tyler Supervision

Probation Department Integrates with Courts and Increases Efficiency

Alameda County Probation Department relied on paper records and multiple legacy systems to manage cases, forcing staff to query other county databases, produce paper documents, and track processes manually. This approach was inefficient, time-consuming, costly, and limited timely access to court data while introducing safety and workload challenges for probation officers.

The county implemented Tyler Supervision, integrated with its Odyssey court system, and consolidated risk and needs assessments and a mobile app into a single platform. The unified system delivered real-time court data and risk levels, streamlined reporting and data-driven decisions, reduced research and data-cleaning time, increased officer safety, and helped the department achieve an “All Electronic” environment and recognition with a Tyler Public Sector Excellence award.

Alameda County