Case Study: Potter County achieves 75% faster document turnaround and $60K in savings with Tyler Technologies' Eagle solution

Potter County, Texas - Customer Case Study

Potter County, Texas (County Clerk Julie Smith) faced outdated land-recording software that hampered reporting, lengthened document turnaround, and drove up paper and manual-processing costs. Staff were creating separate spreadsheets to get needed data, could not e-file or email documents, and sought a system that would improve accessibility, reporting, and efficiency.

The county implemented Tyler Technologies’ Eagle land-recording solution (Eagle Recorder and e-recording services), which streamlined indexing, reporting, and image/film conversion. Within six months Potter County cut document turnaround from 4–5 days to 1 day (75% faster), saved $850 in paper costs, realized more than $60,000 in total savings (including avoided hires), and freed staff to pursue a back-scanning project and other higher-value work.

Potter County

Julie Smith

County Clerk, Potter County, Texas