Case Study: Pinellas Park Police Department achieves 57% reduction in opioid overdoses and real-time crime visibility with Tyler Technologies' Public Safety Insights

Pinellas Park Police Department - Customer Case Study

Pinellas Park Police Department, serving a city of about 49,000 in Florida, was overwhelmed by a surge in opioid overdoses, growing public demand for timely information, and slow, manual data reporting that made hotspot identification and resource allocation difficult.

In 2019 PPPD deployed Tyler Technologies’ Public Safety Insights (Law Enforcement Explorer, Law Enforcement Analytics, and Citizen Connect) integrated with New World CAD and records to deliver real-time maps, analytics, and a public portal updated every 10 minutes. The platform pinpointed a motel hotspot, enabled targeted deployments and multiple search warrants, and helped achieve a 57% reduction in opioid overdoses over six months along with dozens of arrests, faster public information responses, and overall crime reductions through better resource allocation.

Pinellas Park Police Department

Adam Geissenberger

Captain