Case Study: Peoria County achieves faster records management and historical digitization with Tyler Technologies

Peoria County digitizes over two million pages with Tyler Technologies

Peoria County faced a challenge when it merged its recorder's office with the clerk's office, needing to cross-train staff and improve public access to records. Dissatisfaction with its previous records management software and a slow-moving project to digitize historical records back to 1825 compounded these issues. The county chose Tyler Technologies and its Enterprise Records Management software to address these needs.

The solution from Tyler Technologies included implementing its software for efficient workflow management and partnering with US Imaging to rapidly digitize over two million pages of historical records. This allowed staff to hand original documents back to constituents immediately and post a digital version online within minutes. The results included a significant reduction in required staff, from ten employees to four, and over 20 indexes now available for public research, greatly improving efficiency and constituent service.

Peoria County