Case Study: Pennington County achieves faster, more accurate property reappraisals with Tyler Technologies' Orion integrated mobile solution

Pennington County Saves Time With Orion

Pennington County Department of Equalization in Rapid City, SD, faced slow, paper-heavy reappraisals for its 50,000 parcels: appraisers inspected only about 2,000 parcels per year (a 20–25 year cycle), spent days collecting data then reentering it, dealt with missing or mismatched sketches, and handled time-consuming photo and map printing tasks.

The county hired additional appraisers to work independently and implemented Tyler’s Orion integrated mobile solution with 15 tablets and hands‑on training, adding a sales-comparison valuation model in their CAMA system. This enabled real-time edits and photo attachments in the field, eliminated printed cards and extensive prep time, cut permit and reappraisal prep from days or weeks to under a day, halved time for thousands of permit inspections, increased inspections to nearly 10,000 a year, and delivered more accurate values and improved public perception.

Pennington County

Shannon Rittberger

Director of Equalization