Case Study: Pennington County achieves faster property assessments with Tyler Technologies Assessment & Tax Pro

Pennington County increases property inspections to nearly 10,000 a year with Tyler Technologies

Pennington County, a county government in South Dakota, faced significant time inefficiencies in its property appraisal process. The challenge involved manually collecting and re-entering field data for tax parcels, a process so slow it would take over two decades to reappraise the entire county. Appraisers wasted days on redundant data entry, correcting missing information, and managing paper sketches and photos, which hindered their ability to conduct timely and accurate valuations.

To address this, Tyler Technologies implemented an integrated mobile solution using tablets with its Assessment & Tax Pro software. This allowed appraisers to update property records and attach photos directly in the field. The results were dramatic: property inspections increased from 2,000 to nearly 10,000 per year, reappraisal preparation time dropped from several days to less than a day, and building permit processing was cut from a week to under a day. Tyler Technologies' solution provided more accurate valuations, eliminated paper waste, and improved public perception through real-time updates.

Pennington County