Case Study: Washington County achieves faster, paperless tax filing with Tyler Technologies

Online Filing and Digital Workflows Enhance Productivity

Washington County, Oregon, needed a better way to handle a growing volume of personal property tax returns while reducing manual paperwork, staffing strain, and long processing times. After reassessing its post-pandemic workflows, the county looked to Tyler Technologies for a more modern, citizen-friendly filing experience, using Assessment & Tax Pro and Tyler’s SmartFile.

Tyler Technologies implemented an integrated online filing workflow that automatically feeds submissions from SmartFile into Assessment & Tax Pro, eliminating manual steps and reducing data entry by about 30 minutes per filing. The county also cut postage, paper, and storage costs, and by mid-2023 had processed nearly 4,500 filings through SmartFile—about a 40% adoption rate among eligible accounts.

Washington County

Nitin Ramnane

Business Analyst