Case Study: OmniSystems achieves streamlined, automated program‑integrity case management with Tyler Technologies' Entellitrak‑powered OmniAIPI

OmniSystems - Customer Case Study

OmniSystems Inc., a Silver partner in the Tyler Platform Alliance with a team that includes former law enforcement and OIG auditors, identified a growing need in the public sector for better program integrity tools to manage complaints, audits, and investigations. Agencies required specialized case management to automate workflows, streamline processes, and make investigative and audit data more usable for stakeholders.

OmniSystems built OmniAIPI (Audit, Investigations and Program Integrity) on Tyler’s Entellitrak-powered case management platform, delivering out-of-the-box modules for audits, investigations, correspondence, complaints/incidents, evidence management, contact and staff records, and time tracking. Preconfigured for rapid deployment but easily customized, OmniAIPI automates workflows and centralizes data to speed case resolution, improve reporting, and give public-sector investigators the industry-specific functionality and expertise they need.

OmniSystems

Gary Walker

SVP and Chief Business Development Officer