Case Study: North Carolina Administrative Office of the Courts achieves operational efficiency with Tyler Technologies Enterprise Justice

North Carolina Administrative Office of the Courts saves 4 million sheets of paper with Tyler Technologies

The North Carolina Administrative Office of the Courts faced the challenge of an outdated, in-house mainframe case management system that had become unsustainable. With over 40 siloed applications, the system was costly to maintain, difficult to integrate, and could not meet public expectations. The organization selected Tyler Technologies to implement a modern, vendor-hosted solution to overcome these operational inefficiencies.

Tyler Technologies implemented its Enterprise Justice solution, a cloud-based case management system hosted on Amazon Web Services. This provided a unified, interconnected platform that created a near-paperless court system. The results were significant, including savings of over 4 million sheets of paper, the acceptance of more than 1.3 million electronic filings, and a dramatic reduction in phone inquiries due to over 1.5 million monthly online searches for case information. Tyler Technologies' solution optimized resources and created a more connected and efficient justice system for the state.

North Carolina Administrative Office of the Courts