Case Study: Newton, Kansas restores operations after system crash with Tyler Disaster Recovery Services

Newton restores systems after 5-server crash with Tyler Technologies

The city of Newton, Kansas, faced a catastrophic and unexpected total system crash in late 2016, losing all data when its five critical servers and all local backups failed. The city, a long-time client of Tyler Technologies using its ERP Pro software, was at risk of massive operational disruption and data loss.

Tyler Technologies' Disaster Recovery Service, part of the client's contract, provided the solution. Tyler had securely stored Newton's data off-site and was able to immediately spin up servers in its own environment, allowing city staff to continue working. Tyler restored all data up to the day before the crash, resulting in minimal downtime and a full recovery. This gave Newton's IT team peace of mind and the ability to maintain productivity throughout the crisis.