Case Study: Naperville streamlines resident tree sale payments with Tyler Technologies

Naperville launches secure online tree sales in one day with Tyler Technologies

The city of Naperville faced the challenge of improving the online purchase experience for its annual Arbor Day tree sale. They needed a secure, PCI-compliant payment system integrated with their financial software to streamline billing and distribution. They turned to vendor Tyler Technologies, utilizing its Payments platform and Enterprise ERP's Resident Access portal.

Tyler Technologies implemented an integrated payment portal that allowed for guest checkouts and real-time inventory selection. This solution enabled Naperville to launch the secure sale quickly, reduce staff involvement per transaction, and improve back-office reconciliation. The results included a seamless process for residents and enhanced operational efficiency for the city's distribution and financial teams.