Case Study: Williamson County Schools achieves prompt, expert Munis support and faster issue resolution with Tyler Technologies

Munis Customer Support Gets Williamson County Schools the Answers They Need — When They Need

Williamson County Schools (Franklin, TN), a large district serving 32,000 students and about 6,000 employees, joined Tyler’s Munis Early Adopter Program to upgrade their ERP and implement several new modules. The simultaneous upgrade and added functionality generated a high volume of user questions, creating a need for timely, knowledgeable support to keep financial, HR and operational processes running smoothly.

Tyler responded with multi-channel support — online training, a KnowledgeBase and Tyler Community plus live assistance from more than 100 specialists across eight certified, role-focused teams — providing prompt, expert answers and hands-on help. The result was a smooth rollout, strong user adoption and high satisfaction from WCS, which also used Tyler-sponsored user groups to share best practices with peer districts.

Williamson County Schools

Don Barnett

Database Administrator/Systems Analyst