Case Study: Moreno Valley, CA achieves faster COVID-19 reimbursement tracking with Tyler Technologies

Moreno Valley cuts pandemic reimbursement tracking labor by 90% with Tyler Technologies

The city of Moreno Valley, CA faced the challenge of tracking and managing the financial complexities of its rapid COVID-19 emergency response programs across multiple departments. To support vulnerable residents and local businesses, the city needed a way to efficiently account for millions in anticipated expenditures and staffing costs. They utilized their existing partnership with Tyler Technologies and its New World ERP product to address this.

Tyler Technologies' solution, specifically its New World ERP Project Accounting module integrated with eSuite, enabled the city to immediately track over $7 million across more than 15 projects. This resulted in the successful documentation of $4.8 million in qualifying reimbursements from the state. The software saved an estimated 90% in labor hours compared to manual tracking and led to an expedited financial recovery, with state officials noting the reimbursement requests were exceptionally well-documented.