Case Study: Montana Department of Revenue achieves faster, more trusted property filings with Tyler Technologies SmartFile

Montana Department of Revenue saves $100,000 in postage with Tyler Technologies

The Montana Department of Revenue (DOR) faced significant challenges in serving its widely dispersed population. The state's vast, rural landscape made timely and meaningful communication with property owners costly and difficult, leading to delays and a lack of trust. To modernize its operations, the DOR partnered with vendor Tyler Technologies to implement a digital solution.

Tyler Technologies implemented its SmartFile solution to digitize forms and create an online filing system. This provided 24/7 access for constituents and moved the department toward a paperless workflow. The results were substantial, including roughly $100,000 in statewide postage savings and thousands of hours of saved processing time. The solution also improved trust and satisfaction among property owners and enabled the department to efficiently handle a massive increase in appeals.

Montana Department of Revenue (dor)