Case Study: Town of Gilbert, Arizona achieves a smooth transformation to online permitting with Tyler Technologies' Enterprise Permitting & Licensing

Modern Technology Prepared the Town of Gilbert for a Smooth Transformation to Online Permitting

The Town of Gilbert, Arizona, a rapidly growing community focused on serving citizens and businesses, faced a sudden operational challenge when the pandemic closed physical offices and exposed a clunky, manual permitting workflow that relied on CDs, flash drives, and email. With applicants submitting incorrect forms and reviews delayed, Gilbert needed a fast, secure way to move permitting and plan review fully online.

Using Tyler Technologies’ Enterprise Permitting & Licensing (including eReviews, Bluebeam integration, Citizen Self Service and support from Tyler’s Assist), Gilbert launched online submittals, color‑coded electronic reviews and virtual meetings in about three months. The result was a transparent, efficient process with fewer in-person visits and phone calls, faster review cycles, better collaboration among departments and high satisfaction from applicants and town leadership.

Town of Gilbert, Arizona

Tracey Asher

Administrative Assistant and Subject Matter Expert, Development Service Department