Case Study: Bernalillo County achieves 15–20% efficiency gains and improved accuracy with Tyler Technologies' Field Mobile

Mobile Assessment Solution Boosts Efficiency and Accuracy

Bernalillo County Assessor’s Office in Albuquerque, New Mexico faced stalled paper-based workflows during the pandemic as staggered schedules and staff turnover created data-sharing, transcription, and quality-assurance bottlenecks. Handwritten field notes required time-consuming review and introduced logging errors, leaving supervisors unable to pinpoint or address drops in productivity.

The office implemented Tyler’s Field Mobile integrated with Enterprise Assessment & Tax to eliminate double data entry, enable mobile data capture, and enforce required fields and process automations. The shift reduced paper use (about 70 cartons saved), improved accuracy and accountability, boosted efficiency by 15–20%, and put valuation and countywide canvassing work weeks ahead of projections.

Bernalillo County

Damian Lara

County Assessor