Case Study: Mississippi Attorney General’s Office improves access to maternal assistance with Tyler Technologies

Mississippi Attorney General’s Office launches MAMA in 3 months with Tyler Technologies, driving 63% site engagement

The Mississippi Attorney General's Office faced a significant challenge in supporting pregnant women and new mothers across the state, who struggled to navigate a fragmented landscape of vital services. With Mississippi having the nation's highest infant mortality rate, the need for a centralized resource was critical. The office partnered with vendor Tyler Technologies to create a streamlined digital solution.

Tyler Technologies implemented the Mississippi Access to Maternal Assistance (MAMA) website and later a mobile app using Tyler's My Civic platform. This solution organized resources into nine accessible categories, allowing users to find help in three clicks or less. The results were impactful: the site attracted 26,700 views in its first three months with a 63% engagement rate, and the subsequent mobile app saw over 70 downloads in its first month. Tyler Technologies helped create a one-stop shop that directly connects mothers to essential services and support.

Mississippi Attorney General’s Office