Case Study: Milledgeville, Georgia reduces utility cutoffs and boosts collections with Tyler Technologies’ Incode and Tyler Notify

Milledgeville cuts paper usage by 80% with Tyler Technologies

The City of Milledgeville, Georgia, faced inefficient manual utility billing processes, high paper usage, and a heavy burden of service cutoffs and reconnects, especially with a large student population. They partnered with Tyler Technologies, implementing its Incode utility billing software and the Tyler Notify automated notification feature to modernize operations and improve citizen communication.

The solution from Tyler Technologies automated billing and communications, most notably through proactive payment and outage alerts via Tyler Notify. This led to measurable results: an 80% reduction in paper usage, a 50-75% decrease in monthly service cutoffs, increased revenue from improved collections, and minimized overtime for meter reading staff, significantly boosting operational efficiency.

Milledgeville, Georgia