Case Study: Historic Mesquite Inc. achieves streamlined digital workflows and better customer service with Tyler Technologies

Mesquite Has Good Reason to be Proud of its City's Tech

Historic Mesquite Inc., working within the City of Mesquite, Texas, faced the challenge of fragmented, paper-based processes spread across five departments, making it difficult to access permit and licensing information citywide. To solve this, the organization used Tyler Technologies’ Enterprise Permitting & Licensing system to bring data together in one searchable platform.

Tyler Technologies implemented a digital solution powered by EnerGov with built-in GIS tools, replacing filing cabinets and disconnected software with a unified system for planning, permitting, licensing, asset management, and citizen requests. The result was faster internal access to information, smoother workflows, and better service for contractors and citizens, who can now renew certifications, pull permits, check status, pay fees, and request inspections online.

Historic Mesquite Inc.

Melissa Davis

Enterprise Permitting & Licensing System and Development Process Analyst