Case Study: Matanuska-Susitna Borough, Alaska achieves faster, easier digital payments with Tyler Technologies

Matanuska-Susitna Borough cuts utility billing processing from several days to hours with Tyler Technologies

Matanuska-Susitna Borough in Alaska faced operational inefficiency from managing four separate systems. The borough sought a modern, mobile-friendly payments solution integrated with its financial system. To meet this challenge, they turned to Tyler Technologies and its Payments solution.

Tyler Technologies implemented its Payments solution, which introduced ACH payment options with lower flat fees and allowed residents to schedule payments. This integration with Tyler's New World ERP eliminated redundant data entry. The results included reducing monthly utility billing processing from several days to hours and providing significant time savings for the finance department. For citizens, it offered convenience and savings, eliminating long trips to make payments.