Case Study: Marin County achieves greater upgrade control and flexibility with Tyler Deploy

Marin County streamlines software upgrades across 3,000+ employees with Tyler Technologies

Marin County, a county government in California, faced challenges with controlling the timing and process of its software upgrades from vendor Tyler Technologies. The traditional upgrade scheduling often required planning months in advance, risked disruptive rescheduling, and could take systems offline during the workweek, impacting operations. The county desired greater autonomy over its upgrade schedule and testing.

Tyler Technologies provided its self-service Deploy tool as the solution, allowing Marin County to install updates on its own timeline. The results gave the county significant flexibility, enabling weekend upgrades and easier rescheduling if issues arose, reducing delays from months to weeks. Tyler's solution also provided better visibility into system versions and status, simplifying management of their complex environment and minimizing operational impact.

Marin County