Case Study: Town of Palm Beach achieves faster, more accurate benefits enrollment with Tyler Technologies' Eden Benefit Enrollment Web Extensions

Manual Enrollment Process Elimited with Benefits Enrollment Web Extensions

The Town of Palm Beach, Florida, a 350-employee local government and six-year Eden (Tyler) client, faced a time-consuming, error-prone paper benefits enrollment process that strained HR during open enrollment and risked missed payroll and carrier deadlines. Manual forms, duplicate entries and late data entry created mistakes and heavy administrative burden for staff, retirees and shift workers.

In 2010 the town implemented Eden’s Benefits Enrollment Web Extensions and worked with Tyler to clean up records, configure the module and train employees. The web portal lets staff and retirees enroll 24/7, updates Eden in real time, and feeds carriers electronically—cutting data entry from three days to under an hour, reducing errors and paper use, and expanding web enrollment to new hires and life‑event changes.

Town of Palm Beach

Jim Palmer

Systems Analyst