Case Study: Macomb County Government achieves faster, coordinated multi‑jurisdictional emergency response with Tyler Technologies' New World public safety solutions

Macomb County - Customer Case Study

Macomb County Sheriff’s Office, serving 840,978 residents across 1,819 square miles in Metro Detroit, faced rapid growth and consolidation that left its previous public safety software inefficient and fragmented across multiple vendors. The agency needed a single, multi‑jurisdictional system that offered flexibility, fast information sharing, and geo‑verified data to improve response accuracy and coordination.

In 2013 the county implemented Tyler’s New World Enterprise suite (CAD, Records, Mobile, Field Reporting, and Fire Records), which delivered automated response plans, instant cross‑jurisdictional information sharing, and built‑in AVL and mapping. The result: faster, more accurate dispatches with fewer duplicate calls, streamlined multi‑agency workflows, and improved situational awareness — including precise location data for land and water responses.

Macomb County Government

Angela Elsey

Communication Administrator