Case Study: Louisiana Board of Pharmacy reduces payment processing costs with Tyler Technologies Payments

Louisiana Board of Pharmacy cuts $100,000+ in annual credit card fees with Tyler Technologies

The Louisiana Board of Pharmacy, a long-time client of Tyler Technologies using its CAVU eLicense solution, faced a significant budget challenge. As a self-funded organization, it could no longer absorb over $100,000 in annual credit card fees associated with its online license renewals and needed to restructure its payment processing.

Tyler Technologies implemented its Payments application, a solution that provided flexible and secure payment functionality. This allowed the Louisiana Board of Pharmacy to successfully transfer the cost of processing fees to licensees. The integration resulted in substantial cost savings, streamlined operations, and maintained high adoption rates with approximately 97% of licensees continuing to use digital payment options.