Case Study: Lehigh County Communication Center improves emergency response with Tyler Technologies New World public safety solutions

Lehigh County Communication Center handles 2x call volume with Tyler Technologies

Lehigh County Communication Center was using an outdated and unsupported computer-aided dispatch (CAD) system that needed to be upgraded to better serve its community. The center also needed to comply with Pennsylvania's push for regionalization. To meet this challenge, they selected Tyler Technologies and its New World Enterprise CAD solution.

By implementing Tyler's solution, the center improved data-sharing with neighboring counties, resulting in faster response times. The system proved its resilience by successfully handling double the normal call volume during Hurricane Isaias. Furthermore, its customizable features improved workflow efficiency and were leveraged to create a COVID-19 screening questionnaire to protect first responders.