Case Study: Lebanon County Emergency Management Agency improves large-incident response with Tyler Technologies CAD mobile command station

Lebanon County Emergency Management Agency speeds emergency response with Tyler Technologies using a 3-station mobile command center

The Lebanon County Emergency Management Agency (EMA) faced a critical challenge when a massive 64-vehicle pileup occurred during hazardous winter weather, immediately flooding their 911 call center. The agency needed to manage this large-scale incident while still handling normal emergency call volume. Tyler Technologies provided their computer aided dispatch (CAD) system to address this.

Tyler Technologies' solution involved deploying a mobile command station equipped with CAD to the crash site. This created a central command post, isolating the major incident and allowing dispatchers on scene to work directly with first responders. The result was streamlined communication and more efficient resource management, enabling the Lebanon County EMA to respond faster and meet their community's expectations for emergency services.