Case Study: Laramie County Sheriff's Office reduces duplicate records and improves dispatching with Tyler Technologies' Enterprise Public Safety

Laramie County Sheriff’s Office cuts duplicate jackets to under 1% with Tyler Technologies

The Laramie County Sheriff's Office faced significant challenges with its outdated public safety system, including cumbersome workflows and a high rate of duplicate incident jackets that hampered dispatcher and officer efficiency. To modernize its operations and gain powerful mapping, data sharing, and mobile capabilities, the sheriff's office turned to Tyler Technologies and its Enterprise Public Safety solutions.

By upgrading to Tyler Technologies' Enterprise platform, the agency achieved dramatic improvements. The solution reduced duplicate incident jackets from rates as high as 57% to below 1% agency-wide, virtually eliminating time spent searching for information. Enhanced GIS and geofencing provided superior routing and automatic status updates, while mobile CAD integration delivered live call information to responders and automatic vehicle location data to dispatchers, enabling faster, more accurate emergency response.

Laramie County Sheriff’s Office