Case Study: Lake County, Illinois increases online permit applications with Tyler Technologies

Lake County, Illinois boosts online permit applications 25% with Tyler Technologies

Lake County, Illinois, a government entity focused on providing transparent and efficient services, faced a challenge with a fragmented permitting process. The county utilized 13 non-integrated legacy systems across its departments, which hindered cross-department integration, communication, and efficiency. To truly streamline operations and enhance customer service, they needed an enterprise software solution, leading them to partner with Tyler Technologies and implement their Enterprise Permitting & Licensing product.

By implementing Tyler Technologies' Enterprise Permitting & Licensing solution, Lake County successfully connected its departments and moved its application process online. The results were significant, with 25% of simple planning, building, and development permits and 50% of temporary food permits now submitted online. Furthermore, the county saved over $4,500 per device by replacing expensive specialized equipment with affordable tablets and realized over $300,000 in savings from not having to fill vacant positions due to gained efficiencies.

Lake County, Illinois