Case Study: Kendall County achieves streamlined, paperless case management with Tyler Technologies' Odyssey Online

Kendall County - Customer Case Study

Kendall County, Texas — a growing county seat outside San Antonio — needed to modernize its court operations as new residents increased demands on its case management infrastructure. Facing paper‑intensive workflows, inconsistent business practices across the district, limited IT resources, and a tight budget, county leaders sought a unified, integrated solution to standardize processes, improve transparency, and move toward a paperless environment.

Kendall implemented Tyler Technologies’ Odyssey Online Case Manager and Jury with a customized, timely rollout and a mix of classroom and in‑office training. The system centralized case information and document imaging, standardized district‑wide procedures, reduced reliance on paper, and improved OCA, case, state and financial reporting—delivering intuitive tools, measurable time savings and better alignment with neighboring counties.

Kendall County

Darlene Herrin

County Clerk