Case Study: Kankakee Fire Department achieves ISO Class 1 rating with Tyler Technologies’ FlowMSP

Kankakee Fire Department completes 200 pre-plans in 3 weeks with Tyler Technologies

The Kankakee Fire Department, a municipal agency in Illinois, was preparing for an Insurance Services Office (ISO) review with the goal of improving from their existing Class 2 rating to a top-tier Class 1 rating. Their challenge was efficiently completing the required annual pre-plans for all commercial buildings, a manually intensive process that typically took hours per plan, which strained their internal resources. To solve this, they turned to vendor Tyler Technologies and implemented the FlowMSP pre-plan technology.

The solution from Tyler, via its partner FlowMSP, was an intuitive mobile software that streamlined pre-planning into a simple four-step process using smartphones. This allowed firefighters to complete detailed pre-plans in under six minutes instead of hours. As a direct result, the department completed over 200 pre-plans in just three weeks, greatly improved situational awareness for responders, and ultimately achieved the coveted ISO Class 1 rating, placing them among the top one percent of fire departments nationally.

Kankakee Fire Department