Case Study: Otay Water District achieves automated, 99%+ accurate billing and $10M savings with Tyler Technologies' Eden ERP

Integration Results in a Best-In-Class Solution

Otay Water District, a publicly owned water, recycled water and sewer utility in Spring Valley, CA serving about 208,000 people and issuing roughly 50,000 bills per month, struggled with manual billing steps that pulled customer service staff into bill generation and made financial reporting slow and fragmented.

Otay’s IT team integrated Tyler’s Eden ERP with Microsoft Report Manager, SharePoint and the Eden Process Scheduler to automate 25 billing tasks, publish browser-based workflows and centralize data. The change removed customer service from bill production, automated report generation, and produced measurable gains: 99%+ billing accuracy, 50,000 bills/month processed automatically, a reduction of 10 staff over five years (about $10M saved), and large time savings in billing and reporting.

Otay Water District

Shamala Saripalli

Lead Business Analyst, Otay Water District