Case Study: City of Hartford achieves efficient, secure, and transparent digital document access with Tyler Technologies' Tyler Content Manager cloud solution

Integrated content management promotes efficiency, transparency, and security

The City of Hartford, Connecticut, a municipal government serving about 121,050 residents, faced an inefficient and insecure content-management environment: important documents were stored as hard copies at City Hall, sensitive files lived on department-specific drives, and some data remained in a legacy ERP. These silos made retrieval, audits, and proper access control cumbersome for staff and managers.

Hartford deployed Tyler Content Manager enterprise edition and moved to Tyler’s cloud-based hosting, enabling enterprise-wide digital capture, role-based access mapping for private items within Munis, and vendor-managed maintenance and security. The result was faster, simpler document indexing and search, stronger information security and transparency, and reliable remote access—benefits that proved critical when staff shifted to 100% remote work during the pandemic.

City of Hartford

Mary Pippin

ERP Manager