Case Study: Independence Police Department, Missouri achieves seamless information sharing and improved responder safety with Tyler Technologies

Independence Police Department, Missouri - Customer Case Study

Tyler Technologies helped Independence, Missouri, address a common public-safety challenge: law enforcement and fire crews often respond to the same calls but can’t easily share critical information when agencies run different software systems. That lack of integrated data can hinder situational awareness, put responders at greater risk, and limit the effectiveness of crime-fighting efforts.

By implementing Tyler’s New World shared public-safety platform, the Independence Police and Fire departments instantly share dispatch data, premise histories and analytics. The ability to analyze trends—such as hotspot activity around lower-end motels and catalytic converter thefts—allowed command to increase targeted patrols, improve on-scene safety for responders, and contribute to a reduction in thefts while strengthening coordinated responses.

Independence Police Department, Missouri

Joanna Whitt

Records Administrator