Case Study: Garfield County achieves 300% assessor efficiency and paperless mobile appraisals with Tyler Technologies' Eagle Assessor and Field Appraiser

Increasing Efficiency and Decreasing Costs Using Smarter Tools

Garfield County Assessor’s Office in Colorado — a 30‑year Tyler Technologies client serving about 56,389 residents with 18 employees — struggled with slow, paper‑based workflows, high printing costs, limited mobile capabilities, poor communication between appraisers and property owners, and an excess of value protests. Leadership identified the need to modernize operations to use taxpayer dollars more efficiently.

By deploying Tyler’s Eagle Assessor and Field Appraiser, the office shifted to mobile, paperless workflows that let appraisers update records in the field and work remotely, improving research and customer service. The change produced a 300% increase in efficiency, sharply reduced formal protests despite the state’s largest property value increase, cut paper/printing costs, and avoided staff expansion while boosting responsiveness.

Garfield County

Jim Yellico

County Assessor