Case Study: Ohio Court of Claims achieves scalable e-filing and improved access to justice with Tyler Technologies' Odyssey solution

How the Ohio Court of Claims Handled Increased Caseload

The Ohio Court of Claims, based in Columbus, handles civil claims against the state, including a newly expanded workload of public-records disputes after 2016 legislation. Facing an aging, bespoke case-management system, a single physical court location, and an anticipated exponential rise in filings, the court needed modern e-filing, better reporting, and scalable case management to preserve access to justice for Ohio’s 12 million residents.

The court selected Tyler Technologies’ Odyssey suite — including Odyssey Case Manager, File & Serve, Guide & File, and Modria — to add e-filing, guided forms for self‑represented litigants, and online dispute resolution. File & Serve went live in January 2017 and Guide & File and Modria followed, driving a 1,300% increase in SRL filings, a 78.5% rise in AD claims and a 201.6% surge in pothole-related cases year-over-year, while the court handled an overall caseload increase of more than 50% without adding staff and reduced backlogs.

Ohio Court of Claims

Jennie Parks

Director of Operations