Case Study: City of Temecula achieves a 400%+ increase in citizen issue reporting and faster resolutions with Tyler Technologies

How Temecula Uses Technology to Increase Engagement

The City of Temecula, California (population ~110,000), wanted to modernize how it connects with residents and boost civic engagement. Faced with an increasingly tech-savvy, varied audience and antiquated workflows (paper routing and only 50–60 issue reports/month via a website form), the city needed a multi-channel strategy to improve transparency, timeliness and accessibility.

Temecula rolled out a MyCivicApps mobile app, expanded social media management, an in-house YouTube channel, a government TV channel, a live webcam and plans for EnerGov Citizen Self Service—while adding backend analytics for staff. In month one the app reached nearly 1,000 downloads and drove 300 issue reports (about a 400–500% increase), plus 800+ YouTube subscribers, higher event attendance, faster resolution times and improved performance tracking.

City of Temecula

Sara Seng

senior IT specialist