Case Study: Clermont County achieves connected, efficient, and transparent government services with Tyler Technologies

How Shared Data is Connecting an Ohio County

Clermont County, Ohio — a largely suburban and rural jurisdiction serving about 209,642 residents — faced the need to better connect disparate departments, replace paper-driven processes, improve transparency, and offer 24/7 self-service for tasks like permitting and bill payment. County leaders prioritized connectivity, efficiency, transparency and engagement to modernize operations and improve services for residents.

Partnering with Tyler Technologies, the county deployed integrated public-sector solutions (Enterprise ERP/Munis, Cashiering, Content Manager, EnerGov, IasWorld, Assessment Connect, Open Data and cloud services) to create a single source of truth, automate workflows, digitize approvals and publish public-facing data. The result: streamlined HR and invoice processes, faster permitting and inspections, nearly $750,000 in online payments processed last year, reduced FOIA workload, more informed constituent interactions, and cost/speed benefits from cloud scalability.

Clermont County

Linda Fraley

Auditor