Case Study: CSX achieves streamlined grievance tracking and centralized document management with Tyler Technologies' Labor Relations solution

How Rail Company CSX Improved Labor Relations with Tyler

CSX, a major North American railroad with a 21,000-mile network across 23 states and more than 36,000 employees, was managing union grievances with a fragmented, in-house system spread across multiple mainframes and varying by office. That decentralized approach made information hard to access and the grievance process slow and inefficient.

Tyler’s Case Management Development Platform integrated its Labor Relations application with CSX’s Filenet to create a centralized enterprise document management system. The solution delivers end-to-end grievance tracking, ad hoc and status reporting, and location-independent access—streamlining investigations, progress tracking, and reporting while allowing CSX’s workflows to be consistently replicated.

CSX

Meg Sacks

CSX