Case Study: San Miguel County, NM achieves streamlined workflows and improved data accuracy with Tyler Technologies' Eagle

How one county uses technology to gain efficiencies and protect records

San Miguel County, NM—a rural county government with about 120 employees—faced inefficient, single-entry software that produced inaccurate, hard-to-access data, created redundant manual work, and caused missed revenue and reporting discrepancies. During a migration from antiquated tools the county found invalid records and lacked the ability to batch-process or share information across offices, limiting workflow visibility and accountability.

By implementing Tyler’s Eagle solution (with supporting Incode modules), San Miguel standardized data, automated workflows, and enabled real-time sharing between assessor and treasurer functions. The county doubled affidavit processing (from ~160 to 300+), reduced manual entry and paperwork, improved record indexing and sibling-account visibility, and regained accurate, auditable balances—boosting productivity, transparency, and agility for future statutory changes.

San Miguel County, NM

Desiree Trujillo

Computer Information Specialist