Case Study: Town of Prosper achieves 75% fewer incomplete permit submissions and streamlined, transparent permitting with Tyler Technologies

How a Texas Town Achieves Their Community Development Goals

The Town of Prosper, Texas — a fast-growing community of about 38,500 — sought to preserve its small-town character while improving transparency, turnaround times, and overall customer service. Driven by its THRIVES values (teamwork, heart, respect, integrity, vision, excellence, service), town leaders needed modern, scalable tools to streamline permitting, inspections, and community engagement as development increased.

Prosper implemented Tyler’s Enterprise Permitting & Licensing (EnerGov), Enterprise Environmental Health, Civic Access, Decision Engine, and Executive Insights to connect departments, automate workflows, and offer 24/7 online services with guided application wizards. The changes cut incomplete/incorrect submittals by ~75%, reduced office call volume by 25%, sped up reviews, delivered immediate, centralized inspection results, and provided executives with real-time data for staffing and planning — with plans to expand the solution further.

Town of Prosper

Pamela Clark

Business Systems Specialist