Case Study: City of Henderson achieves $250,000+ annual savings, faster inspections and 36% more online permits with Tyler Technologies' EnerGov

Henderson Leverages Tech to Transform Population Growth Into Economic Vitality

The City of Henderson, Nevada — a fast-growing municipality of about 317,000 people — faced rapidly rising development and customer demand as new business partnerships and population growth increased permitting and inspection workloads. Its paper-based permitting and land management processes couldn’t keep up with expectations for faster plan review, transparency, and online services.

Henderson implemented Tyler’s EnerGov suite (including Citizen Self Service, mobile inspections and EnerGov Assist), backed by focused testing, training and customer outreach. The city moved more than 14,000 permits online, achieved a 36% increase in online permit applications, saw over 90% of subcontractor registrations completed online, cut consecutive-inspection wait time by one business day, and has saved $250,000+ annually from mobile inspections — all while handling higher volumes without adding staff.

City of Henderson

Christopher Barnes

Development Services Center Manager