Case Study: City of Greenville, NC achieves streamlined financial workflows and empowered end-users with Tyler Technologies' Munis ERP

Greenville improved its purchasing power and revenue collections

The City of Greenville, North Carolina—a municipal government serving about 93,400 residents with 750+ employees—faced limits from an aging single-input green-screen system that couldn’t support modern procurement, billing, or revenue-collection workflows and lacked flexibility for everyday tasks.

In 2014 Greenville implemented Munis, an integrated ERP that added e‑purchasing, streamlined billing, tracking, collections and payment processing, and enabled secure remote work during COVID. Around-the-clock Tyler support plus self-service reporting gave end users direct access to data, reduced IT dependence, freed HR for strategic work, and delivered time and cost savings.

City of Greenville, NC

Peggy L. Wooten

Information Technology/Systems Analyst